Shipping & Delivery
Our Shipping Promise
At Cuurve, we're committed to delivering your premium sustainable underwear with the same care and attention that goes into making it. All our products are crafted with precision in the UK and shipped with sustainability in mind.
UK Delivery
| Delivery Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 2-4 working days | £5.99 |
| Express Delivery | Next working day (order before 2pm) | £9.99 |
| Free Standard Delivery | 2-4 working days | Free on orders over £99 |
Please note: Delivery times are estimates and begin from the date of dispatch, not the order date. For pre-orders, delivery timeframes will begin once your items are in stock and ready to ship.
International Delivery
We can ship worldwide for orders above £300. Please get in touch with us at hello@cuurve.co where you would like your order to be sent.
Please note: International orders may be subject to customs charges, import duties, and taxes which are the responsibility of the customer and are not included in our shipping fees.
Packaging & Sustainability
Your Cuurve underwear will arrive in our signature sustainable packaging:
- Plastic-free, recyclable boxes made from FSC-certified materials
- Acid-free tissue paper
- Compostable mailer bags for certain shipments
- Carbon-neutral delivery options where available
We're constantly working to reduce our environmental footprint in our shipping processes, just as we do with our products.
Tracking Your Order
Once your order has been dispatched, you'll receive a confirmation email with tracking information. You can also track your order by:
- Logging into your Cuurve account
- Using the tracking link in your dispatch email
- Contacting our customer care team at hello@cuurve.co
Pre-Orders
For pre-ordered items:
- Your payment will be taken at the time of pre-order
- You'll receive an estimated dispatch date in your order confirmation
- We'll keep you updated on your pre-order status via email
- Pre-orders will be shipped as soon as stock becomes available
Delivery Issues
Delayed Deliveries
If your order hasn't arrived within the estimated timeframe, please check your tracking information first. If you need further assistance, please contact us at hello@cuurve.co.
Missing or Incorrect Items
In the rare event that items are missing from your order or you've received incorrect items, please contact us at hello@cuurve.co within 48 hours of receiving your package.
Damaged Items
If your items arrive damaged, please email hello@cuurve.co with photos of the damaged items and packaging within 48 hours of delivery.
Collection Points & Special Instructions
Currently, we do not offer delivery to collection points or locker services. If you have special delivery instructions, please add these in the notes section during checkout.
Questions About Your Delivery?
If you have any questions about shipping or delivery, please contact our customer care team at hello@cuurve.co. We aim to respond to all enquiries within 24 hours during business days.
Last Updated: 26th March 2025.